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SHOPPING FOR YOU IN ADVANCE:
Please email a list of requirements to us at least 7 days before your visit. There is a R150 service charge for this convenience.
CLICK HERE FOR ONLINE PAYMENTS >>
PAYMENT DETAILS:
Once you have made a reservation, payment can be made by credit card or by bank transfer:
Visa, Master Card, American Express & Diners Card
Cancellation Policy
The following cancellation fees apply regardless of the reason for cancellation: Written letter of cancellation is required.
A cancellation notice received more than 42 days prior to arrival date - 50% refund of the deposit paid.
If received 42 Days or less prior to arrival date - No refund
Conditions
The tariff applies per cottage as from 8,6,4 and 2 people (excluding babies under 18 months)
depending on the cottage size; Refunds are not given for late arrivals or early departures.
Management reserves the right to re-let bookings not taken by 6:00 p.m. on the booked date
unless notice of late arrival is given.
Payment by credit card, cash or EFT only.
The tariff is inclusive of the entire cottage inventory including towels, all bed linen,
furniture, fridge, microwave, electric or gas stove, TV with DSTV (Hotel Bouquet) , cooking
utensils, cutlery, crockery, glassware and safe but excluding swimming/beach towels. Phones in
each unit are charged for separately at a premium to the Telkom rate. Cots are
available at a nominal daily charge. Please arrange prior to arrival.
We regret NO PETS are allowed.
Privacy Policy
Mountain Retreat is committed to protecting and respecting the privacy of our visitors and
clients. We will never sell, trade or otherwise give away any information about our guests,
except if required to do so by law. Personal details and email addresses received through
completing our online booking form are filed away securely and only used by Mountain Retreat
when making reservations, and communicating directly with our guests. All credit card and
banking transactions are handled with utmost confidentiality using secure methods of
communication.
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